Step 1 – Seamless Review Collection.

Customers engage with your NFC-enabled review card or scan the QR code, directing them to your Google. 

Step 2 – AI-Powered Sentiment Analysis

As reviews are submitted, Smart Reviews AI analyses them in real-time to determine their sentiment and star rating.

Step 3 –  Automated Positive Review Responses

For 5-star reviews, our AI crafts and posts personalized, brand-consistent thank-you messages, enhancing customer engagement without additional effort from your team.

Step 4 – Proactive Feedback Management for Lower Ratings

If a review is rated between 1 to 4 stars, the system intercepts it before public posting. The customer is prompted to provide more detailed feedback through a private channel, allowing you to address their concerns directly.

Step 5 – Opportunity for Review Improvement

After resolving the customer’s issues, Smart Reviews AI follows up, encouraging them to update their review to reflect their improved experience, potentially increasing the rating to 5 stars.